Call, text, email, or use the portal. Kestive turns the request into a private preview and waits for your approval.
Nothing public changes on the first message.Scope, safety, and your approval decide the route.
Choose a common situation. The example names who handles each step and where a person takes over.
You We’re closed Labor Day. Put it on the site.
Rachel SanchezRequest opened
The message becomes one tracked website request.Austin VegaContent plan prepared
The closure notice and affected hours content are identified.Kestive safeguardsPreview checked
The changed pages are compared before anything can publish.A private preview is ready for the customer’s approval.
You Move emergency service higher and add a custom booking widget.
Rachel SanchezScope clarified
The layout change and custom feature are recorded separately.Jack HarrisonSupported layout planned
Jack prepares options using the existing section catalog.Patty OlsonCustom work separated
The booking widget is routed to the human team for technical review and a quote.The included layout work and quoted custom work stay distinct.
You We need a new site for our electrical company.
Lily ScottFacts gathered
Services, service area, ownership, and supplied materials are organized.Austin VegaContent structured
Supplied business facts are prepared for the site’s content model.Jack HarrisonLayouts selected
The build stays inside Kestive’s approved design system.Human operations teamLaunch review
Access, ownership, and the final preview receive human review.The customer sees the complete site before launch approval.
You The phone number on our website is wrong.
Tom WellsUrgent call recorded
Tom gives the AI and recording disclosure, then opens a tracked ticket.Sensitive-field safeguardSeparate confirmation required
A phone-number change cannot proceed on the first message alone.Guarded reviewAffected pages checked
The exact correction and every affected location are reviewed before approval.The exact correction waits for separate customer confirmation.
You The old holiday hours are still showing. I need this fixed.
Adam ChenHealth issue identified
The stale business information is recorded as an account-health problem.Alyssa HurtadoRecovery owned
Alyssa records the complaint and the commitment Kestive makes next.Human operations teamEscalation accepted
The five-person team takes responsibility for the service failure.The problem has a human owner and a visible commitment.
Each request is scoped and previewed without changing the public site. Work outside the regular path goes to a person before it goes anywhere.
Portal, email, provisioned text, and voice requests land in one record.
An AI Pro works inside a defined lane or sends the request to the human team.
The proposed result is checked and shown without changing the live site.
Kestive rechecks your approval and the safety gates, then publishes the approved change.
Scope decides who handles it. You decide what goes live.
Hours, prices, services, staff, photos, FAQs, and supported page sections follow the regular preview path.
Supported layout changes stay inside the approved design system and still wait for approval.
New software, complex integrations, and production-sensitive changes go to the human team for scope and quote.
